Shelly Hays
Client Experience Manager
As Client Experience Manager at Templeton Real Estate Group, Shelly serves as the steady force behind the scenes, ensuring every client’s journey is smooth, supported and seamless. With a sharp eye for detail, a proactive mindset and a genuine passion for helping others, she anticipates needs and addresses challenges before they arise—delivering a consistently high level of care to every client interaction.
Rooted in a global perspective and guided by a heart for service, Shelly approaches her work with thoughtfulness and integrity. She believes that when done with purpose and excellence, even the smallest task can have lasting impact—making her role not just a job, but a meaningful calling.
Beyond the office, Shelly is a devoted wife, proud mother of two adult daughters, and a joyful grandmother. She’s a lifelong learner who enjoys gardening, jogging, cooking and exploring new places. Her love for nature and culture—shaped by years living overseas—continues to inspire the warmth, curiosity and connection she brings to her work each day.